Box Office Hours
The box office is open Tuesday - Saturday from 12:00 – 5 p.m.
On ticketed event days, the box office will remain open until event time. For ticketed events on a Sunday, Monday, or a holiday, the Box Office will open at least two hours prior to the event time.
403.762.6301 or 1.800.413.8368 (Toll-free in North America only)
Find us in the lobby of the Eric Harvie Theatre during our business hours.
Banff Centre Box Office
Eric Harvie Theatre Lobby, 107 Tunnel Mountain Drive, Banff, Alberta, T1L 1C7
Tickets may also be purchased in person at the venue box office one hour prior to the event, subject to availability.
Purchase online 24 hours a day.
Please note: A $2 per ticket processing fee is included in all Banff Centre prices. Some exceptions apply included external/partner events where the fee may be on top of the advertised ticket price.
Gift Certificates Available
Shopping Made Easy!
Gift certificates can be purchased in any amount to be used towards any upcoming Banff Centre events, subject to availability
Purchase online or at Banff Centre Box Office in person or call 1.800.413.8368
Ticket Policies and Restrictions
Performances and artists are subject to change without notice. Tickets are nonrefundable. Where permitted Banff Centre tickets may be exchanged within the same series up to 24 hours prior to the performance; fees will apply.
Regardless of age, all audience members must have a ticket (for events in the outdoor Shaw Amphitheatre, children aged 1 and under are admitted free without at ticket). We strongly advise that infants younger than one not attend performances for the safety and comfort of the child and the enjoyment of the rest of the audience and we generally recommend that audience members be four years of age or older in order for everyone to fully enjoy the performance. Events in The Club (a licensed venue) are recommended for ages 14 and older.
For safety reasons, some performances are not suitable for young children and they will not be admitted. Please contact the Box Office for specific age and seating recommendations. Any person who is disruptive during a performance may be asked to leave. Refunds will not be made upon this or on the basis of content.
A Child ticket is for those 12 and under. Students are admitted with valid student identification (unless otherwise stated). Seniors are 60 years and over.
Latecomers that arrive after the event start time indicated on the ticket will be seated at a suitable interval in the program. We recommend that you arrive at least 30 minutes prior to the event start time.
Banff Centre is a not-for-profit organization and service charges help us to deliver exceptional customer service, and cover the costs of operating Banff Centre's Box Office. The $2 processing fee is now included in all ticket prices. (It is no longer added to published ticket prices.)
Reprint: $3 per ticket
Mail: $2 per order
Venue Pick-up: $0
Print at home: $0